This role is expected to provide BAU operational support across a wide range of customer infrastructure, including health checks and reporting in parallel with managing incidents, problems, requests and changes in line with ITIL best practice and ensuring that SLAs are maintained. • Managing incidents and problems appropriately within agreed service levels. • Perform technical root cause analysis on reoccurring incidents or major incidents. • Assist engagement with projects to ensure designs of…
Neutral 2–4 sentence summary of what working at this company is like, drawn from public reviews and press coverage. Tone, collaboration style, pace, benefits highlights.
