IT Business Analyst

Role: IT Business Analyst (Insurance)

Location: London - Hybrid Working

Salary: Competitive

We are recruiting on behalf of a well-established international insurance organisation seeking an IT Business Analyst to join its London-based team.

Operating across multiple international markets, the organisation offers a collaborative, supportive working environment and the opportunity to contribute to meaningful business and technology change.

This is a great opportunity for a Business Analyst with experience across requirements gathering, process modelling and systems change to work closely with business stakeholders, technical teams and third-party suppliers to deliver effective solutions across the organisation.

The Role

Working closely with business and technical stakeholders, you will play a key role in understanding business needs, analysing existing processes and translating requirements into practical solutions. You will support change initiatives from initial discovery and business case development through to testing, implementation and user training.

Key responsibilities include

Eliciting, documenting and prioritising functional and non-functional requirements through stakeholder interviews, workshops and other analysis techniques.

Mapping existing (AS-IS) processes and designing and documenting future-state (TO-BE) processes.

Supporting business case development and using data analysis to inform decision-making around systems and process improvements.

Translating business requirements into clear specifications and user stories for technical teams and external suppliers.

Developing and executing system test plans, coordinating UAT and supporting users through training and implementation.

Maintaining process maps, data models and system documentation using Enterprise Architecture tools.

Working alongside technical and support teams to investigate and resolve system queries and issues.

Ensuring change activities align with established project governance, frameworks and internal standards.

About You

We are looking for a Business Analyst who combines strong analytical skills with excellent communication and stakeholder management capabilities.

You will ideally bring

Proven experience in a Business Analyst role within insurance.

Strong requirements elicitation and documentation skills, including experience facilitating workshops and stakeholder interviews.

Experience with process analysis, process modelling, data analysis and data modelling.

The ability to communicate effectively with both technical and non-technical stakeholders.

Excellent organisation, time management and problem-solving skills.

A collaborative, adaptable approach and a genuine interest in delivering successful business change.

Desirable experience includes

Exposure to IT systems development and working with third-party vendors.

SQL or database querying tools such as Toad.

Enterprise Architecture tools and maintaining technical or process documentation.

Working across both Agile and Waterfall delivery environments.

Business Analysis or Change Management qualifications.

What's on Offer?

A competitive salary and attractive benefits package.

Hybrid working and a strong emphasis on work-life balance.

Private healthcare, pension contributions and a health subsidy.

Access to wellbeing initiatives and a savings programme.

A supportive working environment with clear career development pathways.

The opportunity to undertake a Protection & Indemnity qualification and develop specialist insurance knowledge.

If you're an IT Business Analyst looking for your next opportunity to contribute to business and technology change within an established international insurance environment, we'd love to hear from you.

Apply now or send a CV through to