IT Applications Service Manager

IT Applications Service Manager

Rochdale

£60,532

Rochdale Boroughwide Housing (RBH) is seeking an IT Application Services Manager to lead the performance, stability, and continual improvement of our business-critical application estate.

This is a key leadership role within our IT function, responsible for ensuring that systems such as the housing management, CRM, and digital platforms are reliable, secure, and deliver a high-quality user experience for colleagues and customers.

Working alongside our Technical Delivery Lead, you will act as the operational lead for application services, ensuring that change is successfully transitioned into BAU and that services are well-managed, supportable, and aligned to business needs.

Key Responsibilities

Own the day-to-day performance and availability of RBH’s application services

Lead and develop the Applications team, ensuring a strong service-first culture

Manage support, incident resolution, and service improvement

Manage supplier performance and operational relationships

Establish and embed service governance, KPIs, and reporting

About You

Experienced in managing enterprise application services in a complex environment

Strong background in IT service management (ITIL aligned)

Proven ability to lead technical teams and drive service improvements

Experience managing suppliers and SaaS-based application environments

A customer-focused leader who balances operational stability with continuous improvement