IT Administrator

IT Services Administrator

Salary: £31,500 Location: Midsomer Norton - site based

You will be the first point of contact for IT support, playing a key role in delivering an efficient, professional service to colleagues

Monitor tickets, escalations, and SLAs, ensuring users receive clear and timely updates.

Maintain IT assets, stock, licence, warranty, and contract records.

Coordinate equipment movements, hardware audits, and central IT stock.

Raise purchase orders, process goods received, and support invoice and finance administration.

Liaise with suppliers regarding orders, repairs, warranties, and contracts.

Provide administrative support to the Director of IT and IT Service Delivery Manager.

Coordinate onboarding for new IT staff and maintain IT policies, procedures, and guidance.

Produce service reports and support meetings, projects, and operational planning.

Provide administrative cover and coordination support during periods of leadership absence.

Required Skills & Qualifications

ITIL Foundation, FITS Practitioner certification or relevant industry experience.

At least two years' experience in an IT service environment.

Experience of administration, customer service, or helpdesk support.

Strong organisational skills and excellent attention to detail.

Excellent communication and interpersonal skills.

Experience with procurement, asset management, and supplier relationships.

Ability to work independently and collaboratively in a busy environment.

A proactive, professional, and customer-focused approach.

A current UK driving licence and access to a vehicle for occasional travel between sites

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