IT Account Manager

IT Account Manager

Paying between £ basic + Commission

Hybrid based (Leeds or Southampton)

Our client is a well-established technology solutions provider, delivering innovative connectivity, network security and voice services to businesses across the UK. As they continue to expand their customer base and service offering, they are seeking an experienced Account Manager to develop key client relationships and drive growth within existing accounts.

As Account Manager, you will act as the primary contact for a portfolio of existing customers, ensuring they receive an exceptional experience whilst identifying opportunities to introduce additional products and services.

You will work closely with customers to understand their strategic objectives, technology requirements and future plans, positioning the organisation as a trusted partner rather than simply a supplier.

Key Responsibilities

Manage and develop a portfolio of existing customer accounts.

Build strong relationships with key stakeholders and decision-makers.

Conduct regular account reviews to understand customer requirements and future opportunities.

Identify and deliver upsell and cross-sell opportunities across the full solutions portfolio, including connectivity, network security and voice services.

Drive customer retention and maximise account value.

Work collaboratively with technical, delivery and support teams to ensure excellent customer outcomes.

Produce accurate forecasts, account plans and pipeline updates.

Maintain a strong understanding of market trends and emerging technologies.

Required experience

Previous experience in an Account Manager, Client Manager or Business Development role.

A track record of growing revenue within existing customer accounts.

Experience selling technology, telecoms, IT, managed services, connectivity, security or communications solutions.

Strong commercial acumen and a consultative approach to sales.

Excellent communication and relationship-building skills.

The ability to manage multiple accounts and priorities effectively.

A proactive and customer-centric mindset.

Must be eligible to work in the UK

Hybrid/Office based with occasional site visits (Hub can be either Leeds or Southampton)

Paying up to 45k basic + commission, depending on experience.