Inbound Advisor

NOTE: This is a Summer Contract requiring you to be available throughout the summer up to and including Monday 28th September.

Location: Fazakerley

Salary: £13.40 per hour

Job Type: Temporary

Duration: 13 Weeks

Hours: 40 hours per week, working 5 days from 7. Weekend shifts are typically required one weekend per month but may increase during busy periods.

Simon Lincoln Recruitment Solutions are recruiting on behalf of a leading student accommodation provider for an Advisor to join their busy sales and customer service team in Fazakerley.

This is an excellent opportunity for someone with customer service, sales, retail or hospitality experience who enjoys speaking with customers, building relationships and helping people find the right accommodation solution. The role will play a key part in supporting occupancy during a busy summer intake period.

The role

Manage enquiries received via telephone, email, live chat, website and social media channels

Convert enquiries into viewings and bookings

Follow up prospective residents and maintain regular communication

Identify customer needs and recommend suitable accommodation options

Maintain accurate records across internal systems and databases

Support occupancy and booking targets through proactive sales activity

Liaise with on-site teams regarding local sales and marketing activity

Deliver a high standard of customer service throughout the customer journey

Work collaboratively with colleagues across the wider business

Ensure compliance with company policies and procedures

About you

Previous experience within sales, customer service, retail or hospitality

Strong written and verbal communication skills

Excellent customer service and relationship-building abilities

Experience handling customer enquiries across multiple channels

Good organisational skills and attention to detail

Ability to work in a target-driven environment

Strong IT skills and confidence using databases or CRM systems

Positive, professional and proactive approach

Ability to work independently and as part of a team

If you are available for the full summer contract period and enjoy delivering excellent customer service within a fast-paced environment, we would love to hear from you.