IBA Credit Control Analyst

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher. Overview

Are you ready to take your career to the next level? Join Gallagher, one of the world’s leading insurance brokerage companies, as a Credit Control Analyst. This is your opportunity to play a vital role in ensuring our financial operations run smoothly while contributing to our business growth.

As a Credit Control Analyst, you’ll be responsible for ensuring that Gallagher receives payments from businesses and customers in a timely manner. You’ll handle credit assessments, negotiate payment plans, and maintain accurate financial records. Your role will be pivotal in mitigating risks, maximising profits, and supporting our stakeholders.

How you'll make an impact

Chase outstanding premiums from clients and or brokers (both direct and business-to-business).

Manage company debt in line with policies to achieve key performance targets.

Produce and issue regular client statements of accounts.

Maintain accurate client and business records.

Escalate issues to your Team Leader within reasonable timescales.

Reconcile and settle debtor and creditor ledger balances.

Assist with resolving unallocated cash and provide feedback on mis-postings.

Support the business with collection process queries.

Hold forums with stakeholders to address and resolve issues promptly.

Provide updates on outstanding premiums and deliver monthly debtors’ status reports.

Handle and process payment requests in line with Gallagher policy.

Facilitate training and support for less experienced team members.

Ensure compliance with Gallagher’s Professional Standards Manual and all relevant regulations.

About You

Prior experience in credit control or strong customer service (call centre, sales administration, hospitality, or retail) experience is preferred.

Excellent attention to detail.

Strong verbal and written communication skills.

Empathy and the ability to manage challenging conversations.

Analytical problem-solving skills.

Ability to multi-task, prioritise, and plan ahead.

Experience working to strict deadlines.

You must have the right to work in the United Kingdom.

At Gallagher, we believe in putting our clients at the heart of everything we do. If you’re ready to join a dynamic team and make a real impact, we’d love to hear from you. Apply today and take the next step in your career with us!

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days

Defined contribution pension scheme, which Gallagher will also contribute to

Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x

Income protection, we’ll cover up to 50% of your annual income, with options to top up

Health cash plan or Private medical insurance

Other benefits include

Three fully paid volunteering days per year

Employee Stock Purchase plan, offering company shares at a discount

Share incentive plan, HMRC approved, tax effective, stock purchase plan

Critical illness cover

Discounted gym membership, with over 3,000 gyms nationally

Season ticket loan

Access to a discounted voucher portal to save money on your weekly shop or next big purchase

Emergency back-up family care

And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Should you require reasonable adjustments to your application, please get in touch with . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud