IAM Support Engineer, IT Management

Work with HelloFresh in Warsaw and its HelloTech organisation, HelloFresh’s global technology backbone with more than 1000 people, building the digital products that power our end-to-end food experience. From meal kits and ready-to-eat meals to specialty offerings like pet food and premium meat & seafood, HelloTech creates the platforms that bring tailored food solutions to millions of customers every month.

Our subscription-based, direct-to-consumer model relies on technology at every step, from customer-facing apps and personalization logic to pricing, forecasting, supply chain optimization, and initiatives that help reduce food waste. While our brands operate independently to serve distinct customer needs, they are united by shared platforms, data, and operational excellence built by HelloTech.

HelloTech works in autonomous, cross-functional alliances, each owning a specific product or domain end to end. By working with our Warsaw office, you will help shape scalable, data-driven products used across our markets, working with a modern tech stack and international teams to continuously improve how people discover, order, and enjoy HelloFresh’s products, today and in the future.

About the role: What's in the Box

Our Identity and Access Management (IAM) team has completed a full transformation of the employee identity lifecycle — replacing manual processes with a fully automated platform spanning 17 countries. As our L2 IAM Support Engineer, you will be the operational backbone of this platform.

You will resolve identity lifecycle issues, own application onboarding end-to-end, administer MFA and Privileged Identity Management, and support identity and access initiatives across the organisation. Working closely with our Senior IAM Engineer, you will also identify patterns in the request queue, propose automation where manual effort is recurring, and contribute to audit and compliance reporting.

This is a hands-on role for someone who takes ownership, thinks bey