Home Delivery Coordinator

About The Team: The Home Delivery Coordinator plays a pivotal role in ensuring the seamless execution of day to day home delivery operations via multiple Delivery Service Partners (DSPs). This role requires overseeing a number of variables, from ensuring route coverage to maintaining service quality aligned with our promise to customers. The Home Delivery Coordinator leverages multiple systems, including live tracking, EPOD (Electronic Proof of Delivery) monitoring, and data analysis tools, to identify trends, rectify errors, and improve overall performance. The role will foster strong relationships with DSPs, internal logistics teams, and key stakeholders across the business, keeping our customers at the heart of everything we do. The Home Delivery Coordinator will exemplify a hands on, problem solving mindset, a commitment to learning and an egoless, collaborative approach while relentlessly prioritising for long term success.

What You Will Be Doing

Oversee daily delivery operations, ensuring all routes are covered efficiently by DSPs.

Monitor live delivery systems and address any operational challenges in real-time.

Review EPOD images and performance data to ensure service quality aligns with customer expectations.

Escalate unresolved or critical issues to appropriate DSPs or internal management.

Identify, analyse, and implement solutions for recurring operational challenges.

Use data tools (e.g., Excel, SQL) to analyse trends, identify errors, and uncover opportunities for improvement.

Prepare and present regular performance reports, highlighting key insights and actionable recommendations.

Maintain cost awareness in all operational decision-making and improvement initiatives.

Who You Are

Experience in home delivery operations or a similar logistics role.

Demonstrated ability to manage day-to-day operations with multiple variables.

Exceptional organisational and time management skills.

Proficiency in data analysis tools (e.g., Excel, Google Sheet