KeyStep
EMEA IT Helpdesk Manager
Stripe
Dublin, Ireland
Full-time
6 days ago
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enter…
Working hours: Monday to Friday, 8:00am–4:30pm . As part of your role, your key responsibilities will include, but are not limited to: Manage and support colleagues on the helpdesk to achieve set daily targets. Proactively monitor KPI and SLA performance within the team so that any issues are identified, challenged and resolved and report back on areas of focus to account and senior support managers. Jeopardy management of reactive tasks, analysis and reporting of daily, weekly, and monthly per…
Neutral 2–4 sentence summary of what working at this company is like, drawn from public reviews and press coverage. Tone, collaboration style, pace, benefits highlights.
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enter…