[HELLOCONNECT] Quality Assurance Specialist

The Role

At HelloConnect, you will be part of a dynamic team that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.

As a Quality Assurance Specialist, you will take on a key responsibility in providing customer feedback insight reports and accurate checks of recipe data to support production teams with weekly order fulfilment. You will analyze customer interactions, and present your findings to the production coordinators and supervisors, contributing to our ongoing efforts to drive business success and enhance customer satisfaction.

We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you!

What you’ll do

Data cleaning of customer service error reports to ensure accuracy and correct categorisation

Listen to, accurately identify and record customer issues in customer service calls

Creates weekly and monthly performance reports based on a template, gathering information from different sources: excel files, Tableau dashboard, google sheets

Utilize menu planning applications to ensure correct recipe information

Report any data issues to the team

Keeps data updated in the different sources

Performs intermediate database analysis in Google Sheets using pivot tables, charts, formulas

Maintains operations by following policies and procedures and reporting needed changes.

Maintains customer confidence and protects operations by keeping information confidential.

Contributes to team effort by accomplishing related results as needed

What you’ll bring

Good command of English both oral and written

Great attention to detai