[HELLOCONNECT] Client Solutions & Onboarding Manager

The Role

At HelloConnect, you will be part of a dynamic team that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.

In this role, you will act as bridge between Sales and Operations, owning the client journey from the moment a qualified lead agrees to a Job Description, through pricing, candidate selection, contracting, and operational launch.

What you’ll do

Deal Ownership & Pipeline Management: Own and manage the end-to-end sales pipeline via Jira Work Management, driving deals through key stages and ensure consistent deal momentum and eliminate bottlenecks.

Commercial & Financial Oversight: Operate and manage internal Margin Calculator, price customized roles with strong financial discipline while safeguarding margin baseline across all deals. Also partner with leadership on pricing strategy and approvals.

Client & Stakeholder Management: Serve as the primary client-facing lead post-JD agreement and confidently engage with EU/US -based executives. Maintain high levels of transparency, trust, and communication throughout the deal lifecycle while managing and aligning internal stakeholders across Talent Acquisition, IT and Workforce.

Cross-Functional Orchestration: Coordinate closely with TA to maintain a strong “Ghost Pipeline” and align candidate presentation with commercial timing and client expectations

Operational Launch Excellence: Oversee transition from signed contract to successful operational go-live while ensuring readiness across all functions prior to launch. Also, proactively resolve risks that may delay onboarding or delivery.

What you’ll bring

5+ years of experience in client-facing roles, preferably in BPO, outsourcing, or staffing

Strong bac