Head of Tech Support EMEA

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Facebook, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they can truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Head of Technical Support, EMEA

Adyen is seeking a strategic and experienced support leader to serve as our next Head of Support, EMEA. This individual will lead a 90+ person team, overseeing all technical support activities in this key region for our business. You will play a pivotal role in evolving the support function—from a strong operational foundation to a more strategic, mature, and scalable model that reflects Adyen’s global ambitions.

You’ll work closely with senior leaders across Support, Commercial, Product, and Operations to ensure our support experience meets the needs of some of the largest and most innovative businesses in the world. This role is perfect for a builder—someone excited to drive change management, shape strategy, and create structure as we continue to scale.

What You’ll Do

Lead a high-performing technical and operational support team across EMEA with direct reports who are managers of managers. Empower team leads and help the broader team grow into their next chapter.

You will be responsible to define and execute the regional support strategy and contribute to the overall strategy and success of the EMEAregions.

Represent support in critical customer conversations and QBRs. Translate customer feedback into clear, actionable strategies that improve the support experience.

Identify opportunities to improve pro