Head of People Services

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!

People Services at Trustpilot doesn’t just support the business - it powers how we deliver a seamless, high-quality employee experience at scale. As we continue building the universal symbol of trust, we’re reimagining how people operations, systems, and governance can drive efficiency, consistency, and better experiences across the entire employee lifecycle.

We’re now looking for a Head of People Services to lead and modernise our global people services. This is an opportunity to shape how People Services operates at Trustpilot — building robust processes, embedding strong governance, and enabling the business to scale with confidence. Sitting at the intersection of operations, technology, and compliance, this role is about turning people processes into measurable business impact.

Leading a team across Copenhagen and London, the Head of People Services combines rigour with ambition, bringing order and accountability to complex, multi-entity operations while simultaneously driving meaningful transformation through technology, AI and automation.

What you’ll be doing

Leadership

Lead, develop and inspire a team of people operations and governance professionals, fostering a culture of accuracy, accountability and continuous improvement.

Build a service-oriented team culture that balances operational rigour with a genuinely human approach to the employee experience.

Act as an effective bridge between the team and the business, translating strategic priorities into operational execution.

People Operations

Own and continuously improve the full employee lifecycle from preboarding through to offboarding — from contracts and addendums t