Head Of Operations - EICC

Head Of Operations - EICC - Nourish , Edinburgh | Full-Time / Permanent

£50000 + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more.

Overview

Levy is the vibrant and exciting sector of Compass Group, the world’s largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality. In the UK and Ireland, we are proud to have a wealth of long-standing partnerships with venues across sport, entertainment, and events. Our partnerships include venues such as Excel London, The O2, Wimbledon, Twickenham, Aviva Stadium, Tottenham Hotspur, Aston Villa and Scottish Event Campus (SEC).

As part of our growth strategy, we have expanded into Europe, operating multiple venues in the Netherlands and Germany, including the iconic Johan Cruyff Arena in Amsterdam and the Uber Arena in Berlin. Our ambition is continued growth across the UK and continental Europe.

At the core of what we do is the belief that sustainably sourced great food and drink, coupled with exceptional service is key to creating bespoke legendary experiences at our venues. Beyond the plate, we are valued by our clients as visionary venue partners, providing a range of partnership lead solutions that enhance the experience of fans and guests within the venues that we operate. With a focus on data and insights, we initiate and deliver change through our design and build teams, whilst providing additional commercial benefits through other channel brands, such as Lyvera, Keith Prowse. KERB, Peppermint and Levy Merchandise. Focused on ‘doing the right thing’ for our people and the planet. sustainability, wellbeing, diversity, and inclusion are at the heart of what we do. We have a commitment to significantly reducing our carbon impact, are official partners of Paralympics GB, and are proud to pay all our team members at least the Real Living or London Living Wage.

ROLE PURPOSE

A high-profile leadership role responsible for delivering exceptional food, beverage, and guest experiences that align with the client’s vision, brand, and standards. The Head of Operations will lead and develop high-performing teams across the venue, driving service excellence, innovation, and operational consistency while continually evolving the guest experience. Working closely with the client, General Manager, and wider Levy teams, the role is accountable for operational performance, people development, commercial delivery, and maintaining Levy’s reputation for hospitality excellence. This role requires a passionate hospitality leader with strong commercial awareness, a people-first approach, and a proven track record in managing large-scale food and beverage operations.

KEY RESPONSIBILITIES

Strategic & Operational Leadership

Lead the delivery of exceptional food, beverage, and hospitality operations across the venue.

Work closely with clients and stakeholders to develop and deliver operational strategies and innovation projects.

Maintain consistently high standards across service, product quality, brand presentation, and guest experience.

Drive a strong guest-focused and health & safety culture throughout the venue.

Monitor industry trends and implement continuous improvement initiatives.

Client & Commercial Management

Build strong client relationships and ensure successful delivery of events and functions.

Take full financial accountability for budgets, forecasting, P&L performance, labour, and operating costs.

Use performance data and analytics to identify growth opportunities and improve efficiencies.

Support business growth through strong commercial awareness and collaboration with sales and marketing teams.

People Leadership

Recruit, lead, develop, and retain high-performing permanent and casual teams.

Create a positive, inclusive, and engaged team culture focused on hospitality excellence.

Oversee training, succession planning, communication, and performance management across departments.

Work closely with HR to ensure compliance and best practice across all people processes.

Quality, Compliance & Innovation

Ensure compliance with all Health & Safety, Food Safety, and company standards.

Drive menu and product development alongside culinary and marketing teams.

Implement quality assurance measures and continuously improve operational standards.

PERSON SPECIFICATION

Senior food & beverage leadership experience within large-scale hospitality or event environments.

Strong people leadership and team development skills.

Commercially driven with experience managing budgets and P&L performance.

Excellent stakeholder management and communication skills.

Passionate about hospitality, food, and guest experience.

Experience leading operational change and improvement projects.

Resilient, adaptable, and comfortable working in a fast-paced environment, including evenings and weekends.

What you'll get in return

Competitive salary with bonus and full company benefits

23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme

Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments)

Mental health support: 24/7 Employee Assistance Programme

Family benefits: Enhanced maternity, paternity, and adoption leave. 2 days? additional leave after returning from maternity leave, day off for your baby?s first birthday, enhanced family leave

Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off PureGym memberships

Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products

Development opportunities: Professional subscriptions, ongoing training and structured career pathways

Meals on duty included

Why Join Us?

Levy UK & Ireland is part of Compass Group, the world's largest catering company, and a vibrant leader in hospitality.

We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence.

We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive. As part of Compass you'll hel