Head of Consumer Growth
Head of Consumer Growth SumUp is building a consumer financial product with a distribution advantage that almost no other fintech can repli…
We are seeking a highly experienced and commercially minded Head of Graphic Design to lead and oversee our design department. This is a senior leadership role requiring a balance of creative excellence, operational management, and client-facing expertise.
The successful candidate will be responsible for managing a team of designers, overseeing workflow and job allocation, ensuring high-quality design output, and maintaining strong relationships with clients. You will also play a hands-on role in design production and print setup, while coordinating closely with production and administrative teams to ensure projects are delivered efficiently and to the highest standard.
Key Responsibilities
Leadership & Team Management
Lead, mentor, and develop a team of graphic designers of varying experience levels
Conduct regular performance reviews, training, and professional development planning
Foster a collaborative, creative, and high-performance team culture
Set clear expectations, workflows, and quality standards for the department
Job & Workflow Management
Oversee all incoming design projects from brief through to final delivery
Allocate jobs effectively based on team capacity, skillset, and deadlines
Monitor project progress and ensure all deadlines are consistently met
Implement and improve workflow systems and processes to maximise efficiency
Client & Stakeholder Management
Act as a senior point of contact for key clients
Conduct client consultations to understand requirements, objectives, and constraints
Translate client briefs into clear, actionable design tasks
Manage expectations and provide expert guidance on design solutions and production feasibility
Creative Direction & Design Execution
Provide creative leadership and ensure all output meets brand and quality standards
Contribute hands-on to design work where required, particularly on complex or high-value projects
Review and approve all major design work before release
Print Production & Technical Oversight
Prepare and oversee artwork for print production, ensuring accuracy and technical compliance
Set up print-ready files, including colour management, bleed, and formatting requirements
Liaise closely with production teams to ensure smooth transition from design to print
Troubleshoot and resolve technical issues related to design and print processes
Cross-Department Collaboration
Work closely with production and administrative teams to align priorities and schedules
Ensure clear communication between departments to avoid delays or errors
Contribute to overall operational planning and continuous improvement initiatives
Problem Solving & Quality Control
Identify and resolve design, workflow, or production challenges proactively
Maintain strict quality control processes across all design output
Ensure all deliverables meet both client expectations and internal standards
Required Skills & Experience
Minimum [X] years of professional graphic design experience, with at least [X] years in a leadership or managerial role
Proven experience managing a design team in a fast-paced, deadline-driven environment
Strong portfolio demonstrating high-quality design across print and/or digital media
Extensive knowledge of print production processes and artwork setup
Advanced proficiency in Adobe Creative Suite (Illustrator, InDesign, Photoshop, etc.)
Excellent organisational and project management skills
Strong client-facing and communication abilities
Ability to manage multiple projects simultaneously while maintaining attention to detail
Commercial awareness and ability to balance creativity with business objectives
Desirable Qualifications
Degree or equivalent qualification in Graphic Design or a related field
Experience in [industry-specific experience, if relevant]
Knowledge of workflow/project management systems
Experience implementing or improving design processes and systems
Key Attributes
Strong leadership presence with the ability to inspire and motivate a team
Proactive, solutions-oriented mindset
High level of attention to detail and commitment to quality
Excellent time management and prioritisation skills
Calm and effective under pressure
What We Offer
Competitive salary and benefits package
Opportunity to lead and shape a growing design department
Collaborative and dynamic working environment
Career progression opportunities
How to Apply
Please submit your CV and our agent from Hiring People will be in touch. Is shortlisted, you may be asked to complete a short video interview. Please be sure to check YOUR JUNK/SPAM
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