Head of End User Experience, Head of EUX, Modern Workplace

Head of End User Experience - Modern Workplace Location: London and Manchester Salary: £90-130k+ Benefits About the Role We are looking for a forward-thinking Head of User Experience (Modern Workplace) to lead the evolution of our digital workplace and end-user services across the organisation.

This is a strategic leadership role focused on delivering a seamless, data-driven, and user-centric technology experience. You will own the vision, strategy, and execution of Modern Workplace services-ensuring employees are empowered, productive, and engaged through best-in-class digital tools and support. What You'll Be Doing

Define and deliver the Modern Workplace and End User Experience strategy, aligned with organisational and technology objectives

Lead the transformation from traditional IT support to a proactive, experience-led service model

Own the delivery of end-to-end user workplace services, including Service Desk, EUC Engineering, Endpoint Management, and Collaboration platforms

Champion Digital Employee Experience (DEX), leveraging analytics, automation, and insight-driven improvements

Drive adoption and optimisation of Modern Workplace technologies (M365, Teams, Intune, Windows 11, VDI/Citrix, mobile platforms)

Build and embed Experience Level Agreements (XLAs) and user-centric performance metrics

Lead, mentor, and scale a high-performing multi-disciplinary team

Oversee suppliers, partners, and budgets, ensuring value, performance, and service innovation

Act as a trusted advisor to senior stakeholders and business leaders, translating technology into measurable business outcomes

What We're Looking For

Proven leadership experience in a Head of EUX / End User Computing / Workplace Technology role

Strong track record delivering Modern Workplace and DEX transformation programmes

Deep expertise across Microsoft ecosystem and end-user platforms

Experience implementing or optimising DEX tools (e.g. Nexthink, Lakeside, Aternity)

Strong understanding of IT Service Management (ServiceNow or similar) and service transformation

Commercial awareness with experience managing budgets, suppliers, and outsourced services

Passion for user-centred design, productivity, and employee experience

Excellent stakeholder management, with the ability to influence C-suite and board-level decisions

What Success Looks Like

A measurable improvement in employee productivity and satisfaction

Reduced incidents through proactive and predictive support models

Increased adoption and optimisation of digital workplace tools

Clear, data-driven visibility of user experience and service performance at executive level

A high-performing, engaged team delivering exceptional user outcomes

Why Join Us?

Lead a high-impact digital workplace transformation

Shape the future of how our employees experience technology

Work in a progressive, innovation-led environment

Enjoy strong executive support and the autonomy to make change happen

RSG Plc is acting as an Employment Agency in relation to this vacancy.