Head of Credit Strategy Oversight

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

📍London/UK Remote | 💰£125,400 - £150,000 + Incentive Awards tied to your performance + Benefits ✨

About the team

Our Borrowing (lending) business is growing rapidly across both existing products and with the planned launch of new initiatives. As our lending portfolio grows, our second line of defence Credit Risk Oversight team is growing with it and we’re looking for a Head of Credit Strategy Oversight to join us!

Our Credit Risk Oversight team is crucial in providing support and challenge to our Borrowing teams in the first line of defence to help Monzo grow safely. We’re looking for someone (maybe you?!) to lead the team in delivering insightful oversight through a high performing partnership with our 1st line Credit colleagues. You’ll be taking a hands-on leadership role, managing a team of second line credit risk managers and analysts to define and deliver independent assurance and meaningful input to - and challenge of - credit risk management across the lifecycle.

Ideally you’ll have broad experience and in-depth knowledge of retail unsecured and business credit risk strategy in financial services. You’ll have seen first-hand how several credit portfolios develop at all stages of the credit cycle. And you’ll have seen the many ways the performance of retail credit portfolios can be changed. You’ll be confident in influencing and shaping credit strategy and be comfortable working with senior stakeholders. You’ll also be someone who likes getting into the details, analysing data and providing constructive challenges.

Your day-to-day

Leading the credit risk strategy oversight team, setting the agenda and owning the delivery of our independent oversight and assurance plan across Monzo’s lending portfolios

Supporting the team in reviewing credit strategy and product changes, highlighting key risks and issues, providing constructive feedback and challenge, and influencing decisions at senior level

Overseeing the ongoing oversight of credit risk, including risk appetite and reporting, portfolio monitoring, financial projections and governance

Partnering with colleagues in the first line of defence to support credit strategy changes, including new product launches and pilots, ensuring we deliver magical lending products for our customers whilst meeting our risk appetite

Embracing new and innovative technology, including leading the adoption of AI tools to enhance our credit risk oversight approach

Providing credit expertise and input into strategic projects and Monzo-wide initiatives, such as new product launches or business planning and stress-testing

Taking a balanced and proportionate approach to risk management, making sure that managing risks becomes part of everyone at Monzo’s day-to-day role

You should apply if you

Have significant practical experience in credit risk management within consumer or small business lending - experience in unsecured, revolving products would be particularly beneficial

You are data driven, and comfortable defining and interpreting analysis to understand credit performance and trends. Being able to get hands-on with data is a plus - so experience in SQL, Python or simi