Head of Account Management

The Opportunity

We are exclusively partnering with a progressive, privately owned business within the print and manufacturing space, known for delivering complex, high-value customer solutions and building long-term partnerships with major clients. As part of its next phase of growth, the business is seeking a commercially astute Head of Account Management to take ownership of its client services function - driving retention, unlocking account value, and shaping customer strategy at a senior level. This is a high-impact leadership role with direct exposure to the Managing Director and genuine influence over revenue performance, customer experience, and future growth strategy. The Role:

This position will lead a team of Strategic Account Managers and Account Managers, with full responsibility for performance, development, and commercial output. Key focus areas include:

Owning and delivering the company-wide revenue forecast, aligning to budget and YE forecasts

Driving customer retention strategies that protect and expand long-term revenue

Identifying and converting organic growth opportunities within key accounts

Acting as executive sponsor for strategic and high-value client relationships

Leading structured account reviews, pipeline discussions, and performance analysis

Supporting pricing strategy, contract negotiations, and margin improvement

Collaborating cross-functionally (Sales, Operations, Production) to ensure seamless delivery and onboarding

This role blends strategic oversight with hands-on leadership, requiring someone comfortable operating both at board level and within day-to-day account activity. The ideal Candidate;

Proven leadership experience within Account Management / Client Services / Commercial roles

Strong track record of retaining and growing complex B2B accounts

Experience managing and developing high-performing client-facing teams

Confident ownership of forecasting, revenue accountability, and commercial decision-making

Ability to influence senior stakeholders internally and externally

Sector experience within print, packaging, fulfilment, manufacturing, or similar is highly desirable

The Individual

Commercially driven, with a strong sense of ownership

Relationship-led, with the credibility to engage at senior client level

Data-informed but people-focused in leadership style

Comfortable balancing strategy with operational delivery

Resilient, proactive, and solutions-oriented

Why This Role?

Genuine opportunity to shape and elevate the Account Management function

Direct influence on business performance and strategic direction

High visibility with senior leadership and decision-makers

A stable, well-invested business with ambitious growth plans

Strong emphasis on long-term relationships over transactional business

Package & Benefits

Basic salary: Up too £67,000 per annum - DOE

Car allowance: £5,400 per annum

Performance bonus: Up to £10,000 per annum

26 days annual leave + 8 bank holidays

Pension scheme

Cycle to Work scheme & retail discounts