Guest Relations Manager

Job Description MAIN RESPONSIBILITIES This role is the core of the hotel service as it is all about guest’s satisfaction and customer services where all departments converge. Its priority is our customer and hotel reputation You will have the ability to multi-task while under pressure and have a proactive personality in this busy hands-on role Find new ways to push our RPS (reputation performance score) Relay with Heads of Departments with complaints and issues Ensures the high standard of serv…