Group Practice Manager

Role: Group Practice Manager Salary: £55-65K Location: Coventry Flexibility for 4 days per week or full-time

We are proud to be supporting a progressive and values-driven private healthcare organisation in their search for a Group Practice Manager.

Job Summary

The Group Practice Manager will take overall responsibility for the operational leadership and management of their multiple practices. This is a pivotal role, directly supervising a team that includes 2 Deputies, 4 Site Managers/Leads, an Assistant Service Manager, and other staff as required.

You will be accountable for delivering high standards of leadership, operational oversight, and service delivery, while fostering a culture of collaboration, innovation, and continuous improvement. The role offers flexibility and could be part-time depending on the candidate, but it will require adaptability to meet the evolving needs of the business.

Key Responsibilities

Operational Leadership & Practice Oversight

Lead the day-to-day operations across 4 branch surgery sites in Coventry, ensuring smooth, efficient, and high-quality service delivery.

Foster strong communication channels between practices, staff, service users, and the Alliance to ensure transparency and collaboration.

Collaborate with Data Analysts and Practice teams to develop and maintain robust performance reporting tools, providing regular updates on progress, risks, and opportunities to the Head of Operations.

Strategic Planning & Performance Management

Support the development and reporting against clear, measurable objectives and outcomes, implementing corrective actions when needed to ensure continuous improvement.

Supervise and mentor the Practice Management team, providing daily guidance and formal supervision to build a high-performing, motivated workforce.

Facilitate and lead formal meetings, training sessions, and updates—occasionally off-site and outside standard hours—to support staff development and service excellence.

Team Development & Workforce Planning

Delegate responsibilities effectively, ensuring staff receive appropriate support, supervision, and training tailored to their development needs.

Monitor workloads, deadlines, and performance across practices, producing insightful reports to inform decision-making.

Oversee recruitment, induction, and ongoing development of new staff, contributing to a culture of learning and growth.

Quality Assurance & Compliance

Drive quality improvement by auditing QOF and Enhanced Services performance to maximise income and service impact.

Stay abreast of primary care IT developments, including DoH initiatives like EPRs and disease coding, and ensure timely updates to the management team.

Ensure compliance with NHS and statutory obligations, working closely with the Safety & Quality team and CRGPA colleagues to develop and implement new protocols.

Culture & Engagement

Cultivate a positive, inclusive environment where all team members feel valued and empowered to contribute to practice development.

Promote a culture of innovation and continuous improvement, encouraging adaptability and proactive change management.

Lead the development and management of the Practice/PCN Patient Participation Group (PPG), ensuring effective recruitment and engagement systems are in place.

Service Excellence & Patient Experience

Take a strategic approach to enhancing patient services, ensuring alignment with local and national guidelines.

Oversee appointment systems, repeat prescribing processes, and patient access strategies to meet demand and improve satisfaction.

Maintain robust systems for patient feedback, complaints, and significant event reporting, ensuring learning is shared and acted upon.

Collaboration & Stakeholder Engagement

Build strong partnerships with internal teams, external stakeholders, PCNs, and Warwick Medical School to enhance service delivery and student experience.

Represent the practices within the local PCN, ensuring active participation and alignment with broader healthcare initiatives.

Work flexibly across sites and within a matrix-style environment, contributing to a cohesive and integrated service model.

Finance & Business Continuity

Responsible for budget management and financial oversight, including petty cash coordination with the Finance Team.

Ensure timely submission of claims and audits, maintaining accurate records for verification and compliance.

Develop and maintain a comprehensive Business Continuity Plan tailored to the needs of the Practices.

Additional Duties

Undertake additional responsibilities as requested by the Chief of Operations, supporting the evolving needs of the organisation.

Essential

Must have wider operational NHS service experience

Must have Group Practice Management experience

Must be enthusiastic, a great communicator, and have strong values

Benefits

Excellent NHS Pension

NHS Fleet Car Solutions

27 days holiday

Enhanced maternity/paternity package

Blue Light Discount Card

Employee Assistance Programme

If you wish to be considered for this role or would like an initial conversation, please contact Joanne Harris on or by email .