Google IT Support Engineer

The Role

At HelloConnect, you will be part of a dynamic team in Inoza tower, BGC that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.

In this role, you will take on a key responsibility in you will manage and optimize the platform by resolving complex issues, supporting users, and driving automation and process improvements to enhance overall productivity and collaboration., contributing to our ongoing efforts to drive business success and enhance customer satisfaction.

We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you!

What you’ll do

Serve as the primary technical escalation point for all L2 queries related to the Google Workspace suite, including Gmail, Drive, Calendar, and other core services.

Troubleshoot, investigate, and resolve complex user issues, ensuring timely and effective solutions.

Improve quality of service by analyzing ticket data and proposing improvements to processes and SOPs.

Write and maintain clear technical documentation for both end-users and internal IT administrators.

Escalate critical issues to and collaborate with third-party vendor support (e.g., Google) to ensure resolution.

Handle advanced data management tasks, including restoring deleted user emails, recovering files/folders, and transferring file ownership.

Manage security settings, including delegated administrators and domain-wide delegation, to ensure compliance with company policies.

What you’ll bring

Required Hard Skills

In-depth knowledge of the Google Workspace Admin Console: A solid understanding of managing u