Global Account Management, Strategy and Operations Manager

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

The global merchant team ensures best-in-class restaurant and store selection for consumers while building products and services that help merchants grow their businesses profitably. We collaborate closely with commercial teams in 29 countries across our five global subteams:

Merchant S&O (Strategy & Operations) – Drives merchant strategy, experience, performance tracking, and commercial go-to-market approaches.

Sales S&O – Develops sales processes, tools, and enablement programs to improve productivity.

Merchant Operations – Focuses on onboarding, in-store flows, self-service tooling, and integrations.

Enterprise – Works with global merchant partners to grow our joint business.

B2B – Develops new merchant service offerings, such as logistics as a service (Drive).

We are seeking a data-driven manager to optimize global account management processes and enable local teams to grow merchant businesses and reduce churn. This role involves analyzing, designing, and implementing scalable strategies and programs that drive operational excellence and business growth.

What you’ll be doing

Develop and implement global programs and processes, creating strategies that drive merchant sales growth, improve profitability, and reduce churn across +30 markets.

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