We are looking for a German-speaking Customer & Administration Assistant to join our team. This is a varied role supporting our customers and internal teams with day-to-day administration and customer communication.
This is a predominantly remote role, with the flexibility to attend our Lancashire office on a hybrid basis once a week.
Key Responsibilities
Raise and issue customer invoices.
Answer customer emails and phone calls in German and English.
Receive customer support requests and ensure they are logged correctly.
Escalate technical issues to the appropriate technical teams.
Keep customers updated on the progress of their support requests.
Respond to customer queries relating to invoices and payments.
Work closely with the finance, support and delivery teams.
Maintain accurate customer records and administration.
What We're Looking For
Fluent German and English (written and spoken).
Good communication and organisational skills.
Strong attention to detail.
Confident using Microsoft Office and business systems.
Able to manage several tasks at the same time.
A positive attitude and willingness to help customers.
Desirable
Previous experience in a customer service, administration or finance support role.
Experience using CRM, ticketing or invoicing systems.
What We Offer
A friendly and supportive team.
Training and ongoing development.
A varied role with opportunities to grow.
Competitive salary and benefits.
Neutral 2–4 sentence summary of what working at this company is like, drawn from public reviews and press coverage. Tone, collaboration style, pace, benefits highlights.
