Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hu…
German Speaking Customer Support Executive
Location: Bristol (Hybrid Working Available)
Salary: Competitive + Excellent Benefits
Job Type: Full-time, Permanent
German Speaking Customer Support Executive | Customer Service | Sales Support | Account Support
Are you a fluent German speaker with excellent customer service skills? Are you looking to build your career within an international business where you can use your language skills every day?
We are looking for a motivated and customer-focused German Speaking Customer Support Executive to join a friendly and supportive team. This is an excellent opportunity for someone with experience in customer service, sales support, account management, order processing, administration, or customer success who enjoys working in a fast-paced commercial environment.
The Role As a German Speaking Customer Support Executive, you will support both customers and the sales team by managing orders, resolving customer enquiries, coordinating deliveries, and ensuring a seamless customer journey from order through to delivery.
This role is ideal for someone who enjoys relationship building, problem-solving, and providing outstanding customer service while working closely with sales, finance, logistics, and warehouse teams.
Key Responsibilities
Deliver excellent customer service to German speaking customers via email and telephone
Manage customer orders from receipt through to delivery
Maintain and update the order book, ensuring customers and sales teams are informed of any changes
Process customer orders, amendments, cancellations and returns
Manage customer account portals and online systems
Liaise with sales, finance, warehouse and logistics teams to ensure orders are fulfilled on time
Resolve customer queries professionally and efficiently
Support payment queries and credit control communications
Provide alternative product solutions where appropriate
Support key account customers with day-to-day account administration
Assist colleagues across the customer support team when required
Maintain accurate customer records using CRM and ERP systems
Participate in team meetings and contribute to continuous improvement initiatives
Skills & ExperienceEssential
Fluent German and English (spoken and written)
Previous experience in Customer Service, Customer Support, Sales Support, Internal Sales, Account Management, Customer Success, Order Processing, Administration, or Office Support
Excellent written and verbal communication skills
Strong organisational and time management skills
High attention to detail
Positive, proactive and customer-focused attitude
Ability to prioritise workload and meet deadlines
Strong Microsoft Office skills, particularly Excel and Outlook
Benefits
Competitive salary of £27,600 + bonus of £500 per 1/4
25 days annual leave, increasing with service
Hybrid working – 4 set days in the office per week
Can purchase up to 1 week of additional annual leave
Choice of a clothing allowance (£75 per quarter) or gym membership contribution (£200 per year)
Cycle to work scheme (tax free purchase of a bike)
Company sick pay
Pension 3% company contribution, minimum of 5% staff contribution.
Apply Today This is an exciting opportunity for a German Speaking Customer Service Advisor, German Speaking Customer Support Executive, German Speaking Sales Support Administrator, German Speaking Account Coordinator, German Speaking Customer Success Executive, German Speaking Internal Sales Administrator, German Speaking Order Processing Administrator, or German Speaking Office Administrator looking to develop their career within a successful international business.
If you're a German speaking customer service professional looking for your next opportunity in customer support, sales support, account management, administration, customer success, or order processing, we'd love to hear from you.
Submit your CV today and take the next step in your career with an international business that values its people and invests in their development.
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