German Speaking Customer Support Executive

German Speaking Customer Support Executive

Location: Bristol (Hybrid Working Available)

Salary: Competitive + Excellent Benefits

Job Type: Full-time, Permanent

German Speaking Customer Support Executive | Customer Service | Sales Support | Account Support

Are you a fluent German speaker with excellent customer service skills? Are you looking to build your career within an international business where you can use your language skills every day?

We are looking for a motivated and customer-focused German Speaking Customer Support Executive to join a friendly and supportive team. This is an excellent opportunity for someone with experience in customer service, sales support, account management, order processing, administration, or customer success who enjoys working in a fast-paced commercial environment.

The Role As a German Speaking Customer Support Executive, you will support both customers and the sales team by managing orders, resolving customer enquiries, coordinating deliveries, and ensuring a seamless customer journey from order through to delivery.

This role is ideal for someone who enjoys relationship building, problem-solving, and providing outstanding customer service while working closely with sales, finance, logistics, and warehouse teams.

Key Responsibilities

Deliver excellent customer service to German speaking customers via email and telephone

Manage customer orders from receipt through to delivery

Maintain and update the order book, ensuring customers and sales teams are informed of any changes

Process customer orders, amendments, cancellations and returns

Manage customer account portals and online systems

Liaise with sales, finance, warehouse and logistics teams to ensure orders are fulfilled on time

Resolve customer queries professionally and efficiently

Support payment queries and credit control communications

Provide alternative product solutions where appropriate

Support key account customers with day-to-day account administration

Assist colleagues across the customer support team when required

Maintain accurate customer records using CRM and ERP systems

Participate in team meetings and contribute to continuous improvement initiatives

Skills & ExperienceEssential

Fluent German and English (spoken and written)

Previous experience in Customer Service, Customer Support, Sales Support, Internal Sales, Account Management, Customer Success, Order Processing, Administration, or Office Support

Excellent written and verbal communication skills

Strong organisational and time management skills

High attention to detail

Positive, proactive and customer-focused attitude

Ability to prioritise workload and meet deadlines

Strong Microsoft Office skills, particularly Excel and Outlook

Benefits

Competitive salary of £27,600 + bonus of £500 per 1/4

25 days annual leave, increasing with service

Hybrid working – 4 set days in the office per week

Can purchase up to 1 week of additional annual leave

Choice of a clothing allowance (£75 per quarter) or gym membership contribution (£200 per year)

Cycle to work scheme (tax free purchase of a bike)

Company sick pay

Pension 3% company contribution, minimum of 5% staff contribution.

Apply Today This is an exciting opportunity for a German Speaking Customer Service Advisor, German Speaking Customer Support Executive, German Speaking Sales Support Administrator, German Speaking Account Coordinator, German Speaking Customer Success Executive, German Speaking Internal Sales Administrator, German Speaking Order Processing Administrator, or German Speaking Office Administrator looking to develop their career within a successful international business.

If you're a German speaking customer service professional looking for your next opportunity in customer support, sales support, account management, administration, customer success, or order processing, we'd love to hear from you.

Submit your CV today and take the next step in your career with an international business that values its people and invests in their development.