Salary: £30,000 - 50,000 per year Requirements: 6–10 years of experience supporting Genesys platforms, preferably Genesys Cloud CX Expert-level understanding of Genesys Cloud CX architecture, voice, digital, routing, and media paths Deep hands-on expertise in SIP, RTP, WebRTC, BYOC, SBCs, and carrier interconnects Experience with Salesforce CTI and Microsoft Dynamics CRM integrations Experience with REST APIs, OAuth, JSON, and webhooks Proven experience leading P1/P2 incident bridges and cross-…
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