General Manager

We're supporting a growing student living operator in the search for an exceptional General Manager to take ownership of one of their residential communities. This is a high-impact leadership role with responsibility for resident experience, operational performance, commercial outcomes, compliance, and site standards.

Leading a multidisciplinary onsite team, you'll drive occupancy, resident satisfaction, financial performance, and day-to-day operations while creating an environment where students genuinely want to live.

Backed by a business with ambitious growth plans and strong investment foundations, this is an opportunity to make a visible impact, take real ownership, and grow with a rapidly expanding platform.

Key Responsibilities

Lead the overall performance and day-to-day operation of a student living community

Manage and develop teams across resident services, maintenance, and housekeeping

Drive resident satisfaction, retention, rebookings, and community engagement

Take ownership of occupancy, revenue, debt management, and key performance metrics

Manage budgets, forecasting, expenditure, and financial performance

Ensure the building remains safe, compliant, and maintained to a high standard

Oversee planned and reactive maintenance programmes and contractor performance

Manage complaints, service recovery, safeguarding, and resident welfare matters

Lead key operational periods including check-in, check-out, and summer turnaround

Identify opportunities to improve operational efficiency, resident experience, and commercial performance

Your Requirements

Experience within PBSA, BTR, residential property, hospitality, or another customer-focused operational environment

Proven experience leading and developing multi-disciplinary teams

Strong commercial awareness with experience managing budgets, KPIs, and performance targets

Track record of delivering exceptional customer or resident experiences

Understanding of building operations, contractor management, compliance, and health & safety

Confident communicator capable of managing stakeholders and challenging situations

Strong organisational, leadership, and decision-making skills

Experience with property management, CRM, finance, or compliance systems

Yardi experience is beneficial but not essential

What's On Offer

Competitive salary and performance-related bonus

Contributory pension and health cash plan

Travel allowance and business expense reimbursement

Significant autonomy and ownership within the role

Opportunity to join a growing operator at an exciting stage of its journey

Exposure to senior leadership and the ability to influence site performance

Long-term career progression as the portfolio continues to expand

Collaborative, entrepreneurial, and people-focused culture