General Manager

General Manager - Branded Restaurant Operations Base: £41,500 Tronc average: £17,000 Bonus: £8,300

Overview An opportunity to lead a high-performing branded restaurant operation, driving both commercial success and team development. This role would suit a hands-on General Manager from a fast-paced, guest-led restaurant environment, ideally with experience in a branded casual dining, premium casual dining, or high-volume restaurant setting. We are particularly interested in candidates who have led structured restaurant operations with strong front of house and back of house alignment, clear service standards, and a consistent focus on guest experience. Experience from brands such as Nando’s, Wagamama, The Ivy Collection, Loungers, or similar restaurant-led environments would be highly relevant. While we are open to hospitality leaders from a range of backgrounds, the closest match for this role will be someone whose recent experience has been centred around restaurant operations rather than a wet-led or traditional pub management setting.

Key Responsibilities • Lead and develop the management team, providing clear direction, structure, and ongoing performance feedback • Build and maintain a strong working relationship with the Head Chef, supporting back of house performance and development • Maintain exceptional operational standards, ensuring strong audit performance and consistent delivery • Communicate business objectives and updates effectively across the team • Collaborate with senior leadership and other site leaders to support wider business initiatives • Conduct regular performance reviews and manage team development Role Objectives • Deliver strategic business plans aligned to financial performance, including P&L and KPI targets • Drive operational excellence and continuous improvement across all areas of the business • Create a high-performance, engaged, and motivated working environment • Support team development through coaching, training, and structured feedback • Ensure a consistently high-quality customer experience

Operational Responsibilities • Oversee day-to-day restaurant operations, ensuring targets and objectives are met • Recruit, onboard, and develop high-performing team members • Delegate effectively while ensuring adherence to company standards, policies, and procedures • Manage employee relations and resolve internal issues efficiently • Maintain full accountability for financial processes, including cash handling and reporting • Oversee HR systems, payroll processes, and workforce planning • Monitor staffing levels, attendance, and absence management • Ensure compliance across all operational and safety systems • Work closely with kitchen leadership to ensure smooth and efficient service delivery • Take ownership of stock control and cost management • Monitor customer feedback and online presence, responding where appropriate • Drive local marketing initiatives and build relationships within the local community