Full time technical manager in the factory and office in Wolverhampton

Oceanic Saunas Ltd is a family owned business that manufacture and sell sauna, steam rooms and associated equipment.

We are interested someone who can

Quickly pick up new technical information and learn the mechanical and electrical operation of the equipment.

Think logically about how and why a fault may have arisen from verbal and visual information

Communicate technical information clearly in written and verbal form

Speak to customers clearly and politely over the phone

Daily responsibilities will involve

Identifying technical faults relating to our sauna heaters, and steam generators and associated control system equipment

Speaking to customers over the phone and via email to diagnose faults and offer solutions.

Organise replacement equipment and the return of faulty products and components.

Keeping track of returned faulty equipment and liaising with staff at Oceanic and suppliers to make improvements of existing products.

Install, modify or test samples, prototypes and exiting equipment within the factory.

Repair faulty equipment

Liaise with 3rd party technical companies involved with safety testing of equipment.

Attend internal meetings to discuss technical matters associated with Oceanic products.

Make up electrical components as required to go out to customers.

Required skills and knowledge

Fundamental understanding of electronics and electrical circuits.

Competent use of a computer for writing emails and creating documents using the Microsoft Office.

Ability to communicate clearly both verbally and via email.

Advantageous skills

Formal training or education relating to electronics and or plumbing.

Familiarity with installing or servicing heating equipment such as boilers, heaters or heating elements

New employee will be hired following an initial 3 month probation period