SumUp
Berlin, Germany
Full-time
about 12 hours ago
Our Billing and Subscriptions team sits at the heart of how SumUp's merchants pay for, manage, and grow with our products. We own the billin…
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
The Support Experience team helps businesses using Stripe succeed by providing high-quality, contextual, and timely premium support options. Our Dublin-based team is a startup within Stripe, building a greenfield product—offering both automated, AI-driven support and improved access to technical experts across Stripe. In addition to building directly for our merchants, we are responsible for building robust internal tooling that empowers Stripe employees in support roles to deliver the best possible experience for our customers.
What you'll do
As an early hire on the Support Experience team, your role more closely resembles that of a founding engineer at a startup within Stripe. You'll collaborate with peer teams and cross-functional partners to shape our product vision, build robust systems from scratch, and work directly with our early adopters to onboard them onto our products and gather feedback.
Responsibilities
Drive projects from problem statement to implementation, taking ownership over everything from business impact to operational excellence
Build high-quality full-stack product experiences, demonstrating deep care for users' needs and serving as a steward of crafting great experiences
Develop APIs and services that integrate with the existing Stripe product ecosystem
Partner with teams across Stripe to leverage existing products, systems, and infrastructure
Experiment with and leverage AI to build new products and impr
Neutral 2–4 sentence summary of what working at this company is like, drawn from public reviews and press coverage. Tone, collaboration style, pace, benefits highlights.
£45,000 – £60,000 (Glassdoor, Levels.fyi, 2025)
Stripe's culture is characterized by high standards, urgency, and a fast-paced environment, with a strong emphasis on user focus and meticulous craft. The company fosters deep, multifunctional collaboration and a writing-first approach to knowledge sharing. While employees generally appreciate the leadership and team quality, some reviews indicate challenges related to work-life balance due to the demanding nature of the work.
Perks
Salary range: £84,400 – £126,600 (Stripe Official Job Posting, May 2026)
Our Billing and Subscriptions team sits at the heart of how SumUp's merchants pay for, manage, and grow with our products. We own the billin…
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