Full Stack Engineer, Risk & Support

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the teams

Risk Engineering combines machine learning and product development to reduce Stripe’s financial and regulatory risk at scale while preserving a best in class user experience. We build ML models and backend systems to detect fraud, assess users’ cash flow and financial health, and ensure compliance with regulatory and financial partner requirements, protecting Stripe’s brand and guarding against financial losses that could threaten the business. The Risk group is made up of machine learning, backend, and full-stack engineers who solve these challenges through creative product ideas, impactful models, and scalable infrastructure; we’re launching several new efforts where you can have an outsized impact on the architecture, implementation, and design of these systems.

The Support Experience engineering team designs and improves Stripe’s end-to-end support experience: how customers get help inside our products, how they contact us when they have questions, and how our teams use internal tools to respond. We own the quality and reliability of that support stack and rely on data and direct user research to drive continuous improvement. A small, distributed group of capable, user-focused engineers, we work closely with Stripe’s design, product, infrastructure, and operations teams. Delivering excellent support to customers of every size is central to Stripe’s culture.

The Support Products engineering team is building entirely new externally-facing products, leveraging Stripe’s scale and expertise to help merchants serve their customers better through Stripe. We build automations and internal tools to provide support across many different mediums (phone, email, chat, etc.). This enables businesses to focus on their core products while trusting Stripe to provide high-quality support to end users on their behalf. As an early hire, your role more closely resembles that of a founding engineer at a startup within Stripe. You’ll collaborate with peer teams and cross-functional partners to shape our product vision, build robust systems from scratch, and work directly with our early adopters to onboard them onto our products and gather feedback.

What you’ll do

Build, operate, and improve products and tools that serve a wide range of users, from small customers to large enterprises.

Work side-by-side with user-facing teams to understand their needs, develop short- and long-term solutions, and deploy those solutions across global, around-the-clock operations.

Improve internal tools that empower user-facing teams to create new workflows, publish dynamic and localized content, and respond to requests with the right context for any user.

Own problems end to end: manage complexity, engage directly with stakeholders, and consider business impact, reliability and operability, and the user experience of individual interactions.

Uphold high standards for engineering and product quality and mentor newer team members to do the same.

Design clear, reusable abstractions and interfaces that other engineers can easily integrate with.

Collaborate with engineers across machine learning, data science, product, and platform teams to ensure designs meet cross-functional needs.

Build and run systems that expose these abstractions in accessible ways for teams across the company.

Contribute to organizational safety and resilience by helping teams think holistically about how their systems introduce or mitigate operational an