Fraud Team Manager, Out of Hours

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

📍Remote 💰£32,200 - £43,600 + £2,503 overnight allowance + Incentive Awards tied to your performance+ Benefits ✨

Working hours are 37.5 hours per week, working 5pm - 1:30am, Monday - Friday.

Start Date - 4th January 2027

⭐ Our Fraud Team

Our Fraud collective mission is simple: earn and keep our customers’ trust, support Monzo’s safe growth, and help build a safer financial society. Overnight Team Managers are key to making that happen.

You’ll lead a team of around 12 Fraud Investigators, helping them grow, perform at their best, and stay connected to Monzo’s bigger purpose. The work is fast-paced and impactful — balancing regulated and unregulated tasks while fostering a kind, high-performing culture where everyone feels valued and supported.

What You’ll Be Doing..

As a Team Manager, you’ll guide your team through their day-to-day work, analysing performance and wellbeing trends, offering feedback, and coaching them to success. You’ll take a proactive approach to keeping engagement high — celebrating wins, creating space for open conversations, and helping your team link their work to Monzo’s mission.

You’ll also handle more formal aspects of people management like performance and absence processes, always with empathy and transparency. Alongside this, you’ll feed insights back into the wider Fraud domain, support hiring, and help keep service levels on track. Above all, you’ll make sure your team feels motivated, equipped, and supported every step of the way.

🔑 You’ll play a key role by...

Analysing, understanding and regularly reporting on performance and absence data.

Taking proactive action to manage and support their team’s performance; including delivering timely feedback, providing learning and coaching support and implementing formal performance management processes where necessary.

Taking proactive action to manage and support their team’s wellbeing and absence levels; including facilitating robust return to work and wellbeing conversations, working with the People team and senior leaders to make adjustments to expectations where necessary, and implementing formal absence management processes where appropriate.

Actively working to keep their team engaged with both the work in front of them, and the wider business mission and goals by helping them connect their contributions to the wider business’ success.

Supporting their team in developing themselves through their career journeys through effective personal development plans.

Accurately and meticulously maintaining necessary documentation.

Supporting with hiring across the domain.

Your day-to-day

Managing the personal & professional development of approximately 12 Investigators.

Fostering an empathetic, high-performance culture in the team.

Providing technical coaching, feedback, and advice relating to their tasks.

Reporting team performance as part of a weekly check in with operations managers.

Supporting the monitoring and maintenance of service level adherence by feeding back to Workforce Management when needed.

Communicating and embedding change within the team.

Contributing to a strong control environment by minimising breache