Account Service
Full time
Are you ready to make a real impact in fraud prevention and team leadership? Join us and help shape the future of customer protection. As a Fraud People Lead, you'll empower colleagues, promote operational excellence, and deliver outstanding service while growing your career and making a difference for our customers and our business. Be part of a team where your leadership truly matters.
As a Fraud People Lead in the First Party Fraud Team, you lead a dynamic group focused on protecting customers and supporting colleagues. You help us deliver exceptional service, drive operational improvements, and foster a culture of growth and collaboration. Together, we solve problems, innovate, and make a positive impact every day. This role offers you the opportunity to develop your leadership skills and contribute to our mission of safeguarding our customers.
Optimize team performance across key operational, financial, and people metrics
Collaborate with cross-functional teams to improve business and operational outcomes
Champion change by identifying root causes and implementing solutions
Lead by example and act as an advocate for our brand and values
Foster a positive and inclusive team culture
Coach and develop colleagues to achieve exceptional results
Share customer insights and best practices with the wider team
Build expertise across all channels and functions
Communicate effectively with colleagues and customers
Recognize and celebrate team achievements
Support continuous learning and skill development
Demonstrate leadership experience in a customer-focused environment
Show accountability and curiosity in developing people
Lead teams and self through periods of change and ambiguity
Drive results through colleague engagement and motivation
Communicate clearly and confidently, both written and verbal
Apply creative problem-solving to resolve customer inquiries
Champion a positive team culture and provide regular feedback
Coach and support delivery of first-class service
Possess multi-channel operational experience
Minimum 1 year of experience in a leadership role
Experience in fraud operations or financial services
Experience leading teams in fraud prevention or risk management
Advanced coaching or mentoring certification
Strong analytical and data interpretation skills
Experience with process improvement initiatives
Knowledge of regulatory requirements in financial services
Proficiency in digital platforms and multi-channel operations
#ICBCareer #ChaseUKCustomerServices
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
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£45,000 – £60,000 (Glassdoor, Levels.fyi, 2025)
