Monzo
Remote (UK)
Full-time
Remote
25 days ago
🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking.…
🚀 We’re on a mission to make money work for everyone.
We’re waving goodbye to the complicated and confusing ways of traditional banking.
After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.
With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!
We’re not about selling products - we want to solve problems and change lives through Monzo ❤️
📍Remote, UK |💰£16,620–£21,360 per year (pro rata, based on 22.5 hours per week) + Incentive Awards tied to your performance + Benefits ✨
The start date for this role: Monday January 18th, 2027
Permanent Saturday Rotation: Wednesday, Thursday and Friday, 5:00pm–10:00pm, and Saturday, 11:00am–7:30pm. Days off are Sunday, Monday and Tuesday.
Permanent Sunday Rotation: Wednesday, Thursday and Friday, 5:00pm–10:00pm, and Sunday, 11:00am–7:30pm. Days off are Monday, Tuesday and Saturday.
Candidates will be assigned to either the permanent Saturday or permanent Sunday rotation.
Our Fraud Team⭐
As a Fraud Investigator within our Prevent pillar, you will be at the absolute frontline of our mission to earn and keep our customers’ trust while building a safer society. Your primary focus is providing vital, real-time intervention for customers facing active fraud attempts, specifically managing risks across authorised card and faster payment channels. This is a high-impact, proactive role where you won't just be reviewing cases—you'll be taking decisive action, which includes making calls to guide customers through stressful situations and secure their funds. By preventing losses before they happen, you become a crucial contributor to Monzo’s safe growth and a key defender against financial crime in the industry.
🔑You’ll play a key role by...
Real-Time Investigation: Gather and analyse evidence from flagged transaction data to identify active fraud attempts.
High-Stakes Decision Making: Make confident, independent—and at times collaborative—decisions to either release or block suspicious transactions.
Customer Intervention: Use Monzo’s values to investigate suspicious activity via phone and chat, balancing professional curiosity with deep empathy.
Active Safeguarding: Support and reassure customers during active fraud scares, securing compromised accounts and taking remedial action so they can resume safe banking.
Case Triage & Review: Effectively triage incoming cases and review customer limit increase requests to mitigate potential risk.
Account Integrity: Where investigations reveal first-party concerns, manage the account closure process in strict accordance with internal guidance.
Educational Support: Empower victims of fraud by providing tailored advice on how to protect themselves from future threats.
Operational Excellence: Complete all necessary post-investigation activity with high attention to detail to ensure a clean audit trail.
🤩 We’d love to hear from you if…
Fraud Investigators within our Prevent pillar work within unregulated but critical deadlines.
You enjoy a telephony role as this forms the core part of being a successful investigator.
You bring experience from Banking, Financial Services (e.g., FOS, HMRC), or have a Law Enforcement background.
You are a Fraud Specialist is ideal but not necessary as full training will be provided: You are familiar with common fraud typologies and have a strong foundation in investigative problem-solving.
Investigative Rigour: The ability to probe deeply during an
Neutral 2–4 sentence summary of what working at this company is like, drawn from public reviews and press coverage. Tone, collaboration style, pace, benefits highlights.
£45,000 – £60,000 (Glassdoor, Levels.fyi, 2025)
Monzo aims to foster an inclusive, caring, and empathetic workplace culture, prioritizing problem-solving for customers. The company promotes an open, collaborative environment, entrusting employees with flexible working hours and autonomy. They are committed to diversity and inclusion, striving to ensure every team member feels a sense of belonging and can perform their best work.
Perks
🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking.…