Fraud Investigator (12-month FTC)

About us

GoCardless is a global bank payment company. Over 100,000 businesses, from start-ups to household names, use GoCardless to collect, manage and send bank payments through Direct Debit, real-time payments and open banking. With US$130bn+ processed annually across 30+ countries, we handle recurring and one-off payments without the chasing, stress, or expensive fees. Our end-to-end payment platform also features AI-powered solutions to improve payment success and reduce fraud, alongside connections to over 350 platforms businesses use everyday.

We are headquartered in the UK, with teams and operations spanning North America, Europe and Asia-Pacific.

The role

The Fraud Risk Management team ensures that GoCardless adopts, implements and maintains innovative and appropriate controls as we have a duty to banking partners, regulators, schemes, merchants and their customers to review and monitor accounts and transactions with the utmost care.

As a Fraud Investigator you’ll be working as part of a small, close-knit team, conducting fraud investigations, with the aim of protecting GoCardless from fraud, financial and reputational risk.

On a daily basis you will

Monitor the risk alert queue and identify high risk behaviour within the business portfolio

Conduct fraud investigations within service level agreements to reduce potential revenue losses

Attain a thorough understanding of GoCardless’ product, policies and processes

What excites you

The opportunity to work in a high performing team and make important daily decisions that can make an impact on GoCardless’s future success

Having the opportunity to learn more about data and how to use it to make informative decisions across the business

Working in a global fraud team where you can share experiences and learn from other team members who come from a variety of industries

What excites us

You have some experience in a fraud investigations role or similar and are looking for your next challenge

Y