KeyStep
Fraud Detection Analyst
Trustpilot
London, UK
Full-time
about 17 hours ago
At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal s…
At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!
We’re looking for a curious and analytical Fraud Detection Analyst to join our global Fraud & Investigations team. You’ll analyse data, spot patterns, and write detection rules that help stop fraud in its tracks — playing a vital role in protecting consumers, businesses, and the integrity of our platform.
You’ll work on complex, often ambiguous challenges in the ever-evolving world of online trust. If you love solving problems, diving into data, and making a real difference - this is your chance.
You’ll be joining a collaborative, inquisitive team that values transparency, fairness, and a good sense of humour. As part of the wider Trust & Transparency team, we’re driving change across the business—and working to make Trustpilot the universal symbol of trust online.
Identify fraud trends and develop a deep understanding of fraudulent behavior on our platform through the use of SQL, Google BigQuery, and Google Looker.
Formulate rules based on your analysis to mitigate fraudulent behavior across our platform.
Carry out investigations of escalated cases related to potential misuse of our platform and assist with media, legal, and customer inquiries.
Partner with our data science experts to advance our technological and procedural approaches to identifying fraudulent activity.
Work closely with our engineering teams to enhance internal tools and databases that enable us to combat fraud and scale effectively.
Act as a key resource for other departments within Trustpilot by providing analysis of customer and reviewer behavior on the platform.
Present and communicate the results of analyses and investigations to a variety
Neutral 2–4 sentence summary of what working at this company is like, drawn from public reviews and press coverage. Tone, collaboration style, pace, benefits highlights.
£45,000 – £60,000 (Glassdoor, Levels.fyi, 2025)
At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal s…