This role plays a key part in driving food safety, quality excellence, and operational compliance across the Distribution Centre. Working closely with cross-functional teams and external partners, the role is focused on maximising the quality of incoming raw materials, improving customer satisfaction, and reducing quality-related errors throughout the supply chain.
The successful candidate will lead initiatives to improve inbounding accuracy, strengthen FEFO management, and enhance overall quality compliance, while ensuring food products consistently meet regulatory and food safety standards. Alongside maintaining high operational standards, the role will also support continuous improvement projects, promote a strong quality culture, and contribute to company-wide OKR targets and business goals.
Overall accountability for implementing the HelloFresh Food Safety and Quality Assurance Management System within the Distribution Centre
Drive a strong food safety culture by improving engagement, awareness, and understanding of food safety and quality standards
Build and maintain strong relationships with 3PL partners, including conducting internal audits and GMP inspections
Coordinate customer complaint investigations, liaising with internal and external stakeholders to ensure effective resolution and close-out
Partner with Supply Chain and Procurement teams on strategic projects and quality initiatives
Lead the design, implementation, and continuous improvement of a BRCGS-compliant Quality Management System
Achieve and maintain BRCGS Storage and Distribution Version 4 certification for the site
Manage quarantine areas effectively and coordinate stock movement based on quality decisions
Identify, lead, and support continuous improvement initiatives across operations
Carry out basic problem-solving activities and escalate issues to the Technical Quality Lead or Technical Manager where required
Ensure compliance with Standard Operating P
Neutral 2–4 sentence summary of what working at this company is like, drawn from public reviews and press coverage. Tone, collaboration style, pace, benefits highlights.
£45,000 – £60,000 (Glassdoor, Levels.fyi, 2025)
