Fleet Account Manager

Fleet Account Manager

Location: Liverpool Office with regular UK travel

Salary: £45,000 – £55,000 + Bonus + Car Allowance

We are recruiting for a small, growing and ambitious UK business operating within the fleet and automotive sector, supporting commercial customers nationwide through a fast-moving and highly service focused environment.

This is a high-visibility commercial role where you will take ownership of key customer relationships, drive account growth and work closely with operations and senior leadership to help shape service delivery, customer experience and long-term commercial success within a fast-moving fleet environment.

The role would suit someone who enjoys building relationships, influencing operational performance and being genuinely involved in how a business grows and develops. We are looking for someone positive, commercially minded and motivated by making a visible impact.

Key Responsibilities

Manage and develop relationships with key fleet and commercial customers

Drive account growth, retention and long-term customer value

Lead customer review meetings and present performance insights and improvement plans

Work closely with operational teams to ensure smooth service delivery and SLA performance

Work closely with senior leadership to support customer retention, operational improvement and commercial growth

Build credibility and trust with customers by proactively identifying solutions, improvements and opportunities for added value

Manage escalations and identify opportunities for service improvement

Support onboarding of new customers and ensure operational requirements are embedded effectively

Use data, KPIs and reporting to identify trends, risks and commercial opportunities

Skills & Experience

Essential that you have experience within account management, commercial or B2B customer roles

Strong communication and presentation skills

Commercially minded with the ability to build long-term relationships

Comfortable working with data, KPIs and performance metrics

Experience within fleet, automotive, logistics, service or operationally focused environments is essential

Organised, proactive and solutions-focused

This is an excellent opportunity to join a growing business with a strong leadership team, a supportive culture and genuine scope to make a visible impact within a commercially important role.

Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.