First Line Support Analyst - Salesforce

First Line Support Analyst - Salesforce / CRM

Hybrid - North West (Runcorn area) Competitive Salary + Benefits Healthcare / Regulated Environment

We're currently supporting a well-established healthcare organisation who are investing heavily into their digital platforms and customer systems.

They're looking for a First Line Support Analyst to join their internal applications team supporting a Salesforce-based platform used by both internal teams and external healthcare professionals.

This is a great opportunity for someone coming from an Application Support, CRM Support or Service Desk background who enjoys troubleshooting issues, supporting users and taking ownership of tickets through to resolution.

The environment would suit someone who is naturally analytical, calm under pressure and enjoys investigating problems rather than simply escalating them.

The Role

Acting as the first point of contact for platform and application support issues

Managing and progressing incidents through to resolution

Supporting a Salesforce / CRM environment on a day-to-day basis

Troubleshooting user, access, workflow and integration-related issues

Escalating more complex platform issues where required

Supporting system improvements, testing and ongoing platform enhancements

Working closely with internal stakeholders and external users

What They're Looking For

Previous experience within Application Support, CRM Support or Service Desk environments

Exposure to Salesforce or similar CRM platforms

Experience managing tickets within a structured support environment

Strong troubleshooting and problem-solving skills

Confident communication skills with both technical and non-technical users

Ability to remain organised within a fast-paced environment

Desirable

Salesforce Administration exposure

Experience within healthcare, pharmaceutical or regulated environments

Exposure to ServiceNow or similar ticketing systems

QA / UAT support experience

This is an excellent opportunity to join a business where technology is becoming increasingly business-critical, offering long-term progression and exposure to enterprise-level systems within a highly stable environment.

If this sounds relevant, apply now or get in touch directly for a confidential conversation.

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