Financial Health Lead

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

📍Madrid / Barcelona, Spain | 💰€94,000-€114,300, ➕ Incentive Awards tied to your performance + benefits | Hear from the team ✨

⭐ About the role

Our ambition doesn’t stop at the UK border though. It’s global. We believe every part of the world needs a Monzo so we’re focused on expanding our offering, building strategies to disrupt the European market with a first-class leadership team in place. As part of this, we’re looking for a Head of Financial Health to ensure the compliant delivery of FinHealth journeys and capabilities across all lending products in the EU, working closely with the existing UK team.

You will report directly to the Head of Borrowing, EU and work closely with the Director of Financial Health, UK. You will lead the Financial Health initiatives in the EU. You will act as the FinHealth lead in Europe, collaborating with the UK FinHealth team to deliver the policies, strategies, and analytics used to support customers in financial difficulties with Monzo. You will partner with operations, tech and credit risk leadership to deliver on a robust financial health strategy, balancing good customer outcomes whilst mitigating credit loss. This includes the whole arrears lifecycle, including pre-arrears, collections and recoveries, and across our lending products in the EU.

🔑 You’ll play a key role by...

Working with the broader FinHealth team to ensure the effective delivery and localisation of FinHealth capabilities for European markets, aligning with local regulatory requirements and customer needs

Acting as the primary FinHealth lead in Europe by navigating the complex regulatory landscape of the European Union, ensuring our practices remain within risk appetites and comply with regional regulations

Owning Collections and Recoveries outcomes, balancing good customer outcomes with strong portfolio performance

Supporting our product and tech squads in shaping in-app journeys and features that support customers facing financial difficulties, ensuring alignment with broader Monzo strategies

Working with Operations to implement collections processes consistent with prescribed strategy

Working with a team of data analysts to extract insights into customer behavior and financial performance, optimizing our financial health strategies

🤩 We’d love to hear from you if…

You have direct experience leading collections & recoveries strategies or products for a regulated lender in a European context

Strong understanding of the critical role collections & recoveries play within the credit risk strategy of a lending business

Deep knowledge of European consumer credit regulations and how they differ across member states

Adaptability and ability to thrive in a fast-moving, dynamic company environment

Proficiency in key European languages, particularly Spanish, preferred

🙌 What’s in it for you

💰 A salary range of €94,000-€114,300 ➕ Incentive Awards tied to your performance.

📍Madrid or Barcelona - hybrid. You may also be required to travel to some of our other locations/offices, such as Dublin.

⏰ We offer flexible working hours and trust you to work enough hours to do your job well, and at times that