Finance Operations and Transformation Lead

FINANCE OPERATIONS & TRANSFORMATIONS LEAD

• Rendall & Rittner • Competitive • Hybrid - London (Vauxhall)

ROLE OVERVIEW You will lead the transformation and ongoing performance of our Finance Operations across Accounts Payable, Accounts Receivable, Treasury and Credit Control. This senior role is charged with improving effectiveness, control and efficiency, while building a more data-led, customer-focused and commercially minded operation that delivers reliable outcomes at scale.

In your first phase, you will design and deliver a substantial programme of change to simplify processes, strengthen control, embed automation and clarify ownership across the end-to-end cash and payment journey. Beyond the initial transformation, you will retain the mandate to own, manage and continuously improve the operating model, ensuring performance gains are sustained. You will also act as a senior number two to the Head of Client Accounting, providing additional leadership capacity to deliver strategic priorities, drive operational excellence and lead major change initiatives that improve the customer and colleague experience.

ROLE EXPECTATIONS

Most days you will be diagnosing performance gaps, prioritising improvements and unblocking delivery across AP, AR, Treasury and Credit Control. You will work closely with managers, Technology and data teams to implement better processes, controls and automation, and you will coach teams to build a culture of ownership and continuous improvement. You will regularly brief senior stakeholders on progress, risks and outcomes, and step in to lead critical initiatives or incidents when required.

WHAT SUCCESS LOOKS LIKE • A clear, stable Finance Operations operating model that consistently delivers accurate, timely cash allocation, invoicing and payments. • Material reduction in unallocated cash, aged items, backlogs and exceptions, with transparent ownership and escalation. • Credit Control operating as a targeted, data-driven collections function with improved cash collected, reduced roll rates and better cost-to-collect. • Accounts Payable running a disciplined invoice-to-pay process with strong supplier reconciliations, fewer duplicates and high on-time payment. • Robust daily and weekly performance reporting, with trends used to prevent issues and continuously improve. • Engaged teams and managers who demonstrate accountability, control mindset and a track record of sustaining improvements.

HOW YOU'LL SPEND MOST OF YOUR TIME

• Mapping and redesigning end-to-end processes, simplifying hand-offs and standardising policies and controls.
• Building and delivering a prioritised transformation roadmap, balancing value, risk, cost and customer impact.
• Implementing workflow, reporting and automation solutions to reduce manual effort and improve accuracy and speed.
• Establishing and reviewing daily/weekly KPIs, backlogs and exception queues, and holding owners to account.
• Leading targeted initiatives on unallocated cash, aged debt, supplier reconciliations and invoice exceptions.
• Coaching managers and teams, removing blockers, and aligning stakeholders on change priorities and timelines.

WHO THIS ROLE IS FOR • You are a hands-on finance operations leader who thrives on fixing root causes and making improvements stick. • You combine strategic thinking with the willingness to dive into detail, data and process to get results. • You are commercially minded, customer-focused and calm under pressure, with a strong bias for action. • You build trust quickly, challenge constructively and bring cross-functional teams with you through change. • You care about control and quality as much as speed, ensuring improvements are measurable and sustainable.

EXPERIENCE THAT HELPS • Leading large-scale improvements across AP, AR, Treasury and Credit Control in a complex, high-volume environment. • Designing operating models, implementing workflow/automation tools and reducing manual reconciliations and rework. • Building data and MI dashboards to manage performance, exceptions and operational risk. • Delivering targeted collections strategies, segmentation and promise-to-pay frameworks. • Running supplier statement reconciliation programmes and strengthening invoice-to-pay controls.

WHAT WE OFFER • Competitive salary • Discretionary bonus • 25 days holiday plus bank holidays, with the option to buy or sell holiday • Salary sacrifice scheme • Private healthcare (subject to seniority or 3 years' service), life assurance • Telus Health wellbeing platform • Free eye tests and Cycle to Work scheme • Enhanced maternity and paternity pay (service-dependent) • Fully funded training and professional development • Long service reward, from 5 years' service • Employee referral scheme, up to £1,500 • Staff social events

ABOUT RENDALL & RITTNER

Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo. We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year.

HOW WE HIRE • Initial conversation with our talent team • Interview focused on your track record delivering finance operations transformation, strengthening controls, using data to drive performance, and leading cross-functional teams through change, with scenario-based questions to assess decision-making and stakeholder management We aim to complete the process within two to three weeks and communicate clearly throughout.

INTERESTED? Apply with your CV. All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.