Your new company My client is looking for an experienced, confident and highly practical First-Line Field Support Engineer to join us on an initial three-month contract. You must be able to be DBS cleared and have a clean, UK driving licence with your own transport. Expenses are paid.
Your new role This is a hands-on, field-based position supporting charitable organisations across Birmingham and the surrounding areas. The successful candidate will spend a significant proportion of the working day driving between locations, resolving technical issues directly with users and completing equipment deployments and other IT support activities. This is not a traditional office-based or service-desk position. The engineer will predominantly work independently in the field and must be confident diagnosing and resolving technical problems without direct on-site support.
Provide first-line technical support directly to users across multiple locations.
Diagnose and resolve hardware, software, user account, connectivity and Microsoft 365 issues.
Install, configure and deploy laptops, desktop computers, mobile devices and associated equipment.
Support Microsoft 365 deployments, user migrations and account changes.
Configure user profiles, applications, printers and peripheral devices.
Troubleshoot Microsoft 365 applications, Windows & Mac devices, networks, Wi-Fi and printing issues.
Replace, move, reconnect and physically install IT equipment where required.
Follow established technical documentation, deployment processes and knowledge-base instructions.
Maintain accurate records of work completed, equipment deployed and unresolved issues.
Escalate more complex incidents appropriately, providing clear diagnostic information.
Communicate professionally with users at all levels, including those with limited technical knowledge.
Manage their own daily workload and travel schedule across multiple sites.
What you'll need to succeed
Previous experience working in a first-line IT support or field engineering role.
Previous experience providing face-to-face IT support across multiple sites.
Practical experience delivering Microsoft 365 deployments or migrations.
Strong working knowledge of Microsoft 365, including Outlook, Teams, OneDrive, SharePoint and Intune.
Good working knowledge of Windows laptops and desktop computers.
Strong hardware and software troubleshooting skills.
Experience installing, configuring, deploying and replacing IT equipment.
Experience supporting users in the field rather than solely from behind a service desk.
The ability to follow technical documentation and use a knowledge-management system effectively.
The ability to identify when an issue needs to be escalated and provide clear technical information.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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