Field Service Engineer Manchester £36,000 - £38,000 Basic + Door-to-Door Pay + Overtime (£45,000 OTE) + Company Van + Long-Term Progression…
Are you an experienced Field Service Engineer looking for a varied role where no two days are the same? This well-established technology provider supports businesses across a range of sectors, and due to continued growth, they're looking to recruit a customer-focused Field Service Engineer to join their successful service team.
This is an excellent opportunity for a technically minded engineer with strong fault-finding skills and a passion for delivering exceptional customer service. You'll be responsible for installing, maintaining and repairing a variety of business-critical technologies while building strong relationships with customers across your designated territory.
What’s in it for you?
Work hours: 40 hours per week
Salary: £26,436
23 days holiday, increasing with length of service and the ability to purchase more
Birthday off
Contributory pension scheme
Enhanced family leave policies
Sick pay
Access to an employee assistance programme
Childcare vouchers
Diagnose and repair a wide range of printers, multifunction devices, photocopiers and associated technologies
Install, configure, and commission new equipment at customer sites
Carry out maintenance visits to maximise equipment performance and reliability
Provide guidance and basic training on equipment use when needed
Manage service calls in line with agreed service level agreements and response targets
Maintain accurate service records and job reports
Liaise with the internal service and technical support teams to ensure successful resolution of customer issues
Manage parts and ensure faulty parts are returned
Identify potential issues and highlight these to customers and colleagues
Represent the business professionally and maintain excellent customer relationships
Previous field service engineering experience, with particular experience in supporting printers, multifunctional devices, and scanners
Experienced in working within a service-led environment to SLA targets
Demonstrates a good understanding of networking, connectivity and software troubleshooting
Naturally solutions-focused, with strong fault-finding and diagnostic skills
Superb organisation skills, able to work independently and manage own workload
Holds a full UK driving licence
Neutral 2–4 sentence summary of what working at this company is like, drawn from public reviews and press coverage. Tone, collaboration style, pace, benefits highlights.
Field Service Engineer Manchester £36,000 - £38,000 Basic + Door-to-Door Pay + Overtime (£45,000 OTE) + Company Van + Long-Term Progression…
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