Field Service Engineer

Are you an experienced Field Service Engineer looking for a varied role where no two days are the same? This well-established technology provider supports businesses across a range of sectors, and due to continued growth, they're looking to recruit a customer-focused Field Service Engineer to join their successful service team.

This is an excellent opportunity for a technically minded engineer with strong fault-finding skills and a passion for delivering exceptional customer service. You'll be responsible for installing, maintaining and repairing a variety of business-critical technologies while building strong relationships with customers across your designated territory.

What’s in it for you?

Work hours: 40 hours per week

Salary: £26,436

23 days holiday, increasing with length of service and the ability to purchase more

Birthday off

Contributory pension scheme

Enhanced family leave policies

Sick pay

Access to an employee assistance programme

Childcare vouchers

Field Service Engineer Responsibilities

Diagnose and repair a wide range of printers, multifunction devices, photocopiers and associated technologies

Install, configure, and commission new equipment at customer sites

Carry out maintenance visits to maximise equipment performance and reliability

Provide guidance and basic training on equipment use when needed

Manage service calls in line with agreed service level agreements and response targets

Maintain accurate service records and job reports

Liaise with the internal service and technical support teams to ensure successful resolution of customer issues

Manage parts and ensure faulty parts are returned

Identify potential issues and highlight these to customers and colleagues

Represent the business professionally and maintain excellent customer relationships

Field Service Engineer Skills and Experience

Previous field service engineering experience, with particular experience in supporting printers, multifunctional devices, and scanners

Experienced in working within a service-led environment to SLA targets

Demonstrates a good understanding of networking, connectivity and software troubleshooting

Naturally solutions-focused, with strong fault-finding and diagnostic skills

Superb organisation skills, able to work independently and manage own workload

Holds a full UK driving licence