ERP Support Analyst | Application Support

If you're the type of person who enjoys figuring out why something isn't working, improving processes, and helping people get the most from business systems, this could be worth a conversation.

We're working with a well-established international business looking to strengthen its Enterprise Applications team with an experienced Application Support Analyst.

This is a role where you'll have real ownership, working closely with users across the business to support critical applications, resolve issues, manage change requests, and improve the overall support function.

Rather than sitting behind a queue of tickets all day, you'll be involved in understanding how the business operates, identifying recurring issues, creating better ways of working, and helping drive improvements across key systems and processes.

Role: ERP Support Analyst | Application Support Salary: Up to £40,000 Location: Wolverhampton

The Role

Support and troubleshoot business-critical applications and ERP systems

Manage incidents, service requests, problem investigations and change requests

Work closely with users and stakeholders across multiple sites

Create and maintain support documentation, process guides and knowledge articles

Help improve support processes and introduce more efficient ways of working

Support system upgrades, migrations and post-implementation activities

Ensure support requests are managed within agreed service levels

What We're Looking For

Experience in an Application Support, ERP Support or Systems Support role

Knowledge of ERP systems, ideally Microsoft Dynamics AX

Understanding of ITIL and service management processes

Strong troubleshooting and problem-solving skills

Experience working with service desk/ticketing systems

Good documentation skills and attention to detail

Confident communicator who can work with both technical and non-technical users

Ability to manage priorities and take ownership of issues through to resolution

This is a great opportunity for someone who enjoys variety, wants more involvement with the wider business, and is looking for a role where they can genuinely influence how support is delivered.