ER & Operations Lead

Lead Employee Relations and People Operations activities across a multi-site organisation, acting as the first point of contact for complex ER matters while supporting policy, governance, compliance and operational improvement. You'll partner with managers and senior stakeholders to deliver a consistent, high-quality people service.

Client Details

Are you an experienced HR professional looking for a role that combines Employee Relations expertise with People Operations leadership?

We're supporting a leading financial services organisation in the search for an ER & Operations Lead. This is a newly created role offering the opportunity to make a genuine impact across a multi-site business while helping to shape and enhance the people function.

Description

Acting as the lead contact for complex Employee Relations matters

Coaching and supporting managers through disciplinary, grievance, absence, performance and capability cases

Overseeing people processes across the full employee lifecycle

Maintaining and developing HR policies, procedures and governance frameworks

Supporting risk, compliance and regulatory activities, including SMCR requirements

Analysing people data and trends to drive continuous improvement

Identifying opportunities to improve processes and enhance the employee experience

Profile

Strong Employee Relations background

Experience within HR Operations, Shared Services or People Partnering

Knowledge of UK employment law and HR best practice

Experience within a regulated environment would be advantageous

SMCR experience would be beneficial

Job Offer

Salary up to £53,000

Hybrid working (50% office based)

Solihull location with free parking

35-hour working week

Exposure to senior stakeholders and strategic projects

Private medical insurance

Matched pension contributions

25 days annual leave plus bank holidays and your birthday off

Opportunities for professional development and career progression.

A chance to make a real impact in a regulated, purpose-driven organisation.