Epicor Support Analyst

Epicor Support Analyst Haslingdon, hybrid(remote considered) | Competitive Salary + Benefits | Full Time, Permanent

MRD Recruitment is delighted to be working on behalf of a leading manufacturing business to recruit an Epicor Support Analyst.

This is an excellent opportunity for someone with strong Epicor ERP support experience to join a growing business where you'll play a key role supporting users, improving reporting capability, and driving continuous improvement across the ERP system.

You'll act as the first point of contact for Epicor-related queries across the business while also supporting reporting, data integrity, and process optimisation. Key Responsibilities

Provide first-line support for Epicor ERP users across production, planning, procurement, warehouse, quality, finance, and customer service teams

Troubleshoot and resolve Epicor-related issues, escalating where required

Create and maintain reports, dashboards, BAQs, SSRS reports, and data extracts

Support continuous improvement initiatives across operational and manufacturing processes

Assist with Epicor master data management and data governance

Support testing, user acceptance activities, and system updates

Produce and maintain user guides, SOPs, and support documentation

Work closely with stakeholders to understand reporting and process requirements

Skills & Experience Required

Previous experience supporting Epicor ERP / Epicor Kinetic within a manufacturing or distribution environment

Experience with Epicor reporting tools including BAQs, Dashboards, SSRS or Report Builder

Strong troubleshooting and problem-solving skills

Confident communicating with users across multiple departments

Good Excel and reporting/data analysis capability

Strong documentation and organisational skills

Desirable Experience

Understanding of manufacturing processes including planning, inventory, purchasing, and shop floor reporting

Experience with EDD/EDA reporting tools

Familiarity with ticketing systems and SLA-driven support environments

What's on Offer

Opportunity to join a well-established and growing manufacturing business

Varied and business-critical role with real visibility across the organisation

Supportive team environment

Ongoing training and development opportunities

Competitive salary and benefits package