Enterprise Customer Success Manager

As an Enterprise Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our largest and most strategic customers. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first and foremost, while also advocating for growth opportunities. Enterprise Customer Success Managers follow a well-defined methodology that helps them identify the customer's unique needs and clearly convey the value of the Datadog product.

What You’ll Do

Partner with Enterprise Account Executive and Solution Engineering teams to onboard, train, and proactively drive adoption with our Enterprise customers

Proactively build relationships with customers to achieve loyalty and advocacy within their organization

Collaborate cross-functionally with internal Datadog teams (sales, support, enablement, product, finance, and legal)

Own and project manage the on-boarding process for new customers

Become a trusted advisor to the client and partner in building a clear and concise plan to meet their business goals

Monitor and analyze usage trends to uncover renewal risks and identify opportunity for contract growth/optimization

Who You Are

Customer-centric with 3+ years in a Customer Success or Account Management role

Able to manage a wide portfolio of accounts rolling up to large enterprise corporate accounts

Knowledgeable in working with Fortune 1000 companies and global brands across all industries

A strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTO, VP of Engineering and DevOps professionals

Experienced in the B2B tech space or with SaaS companies

Able to travel for customer onsite visits and events as required

You have business-level fluency, both in verbal and written communication, in Thai as you will be working with customers speaking this language and you are comforta