Engineering Manager - Software Engineering, End User Support

About Skyscanner

Everyone loves travelling, but planning is not without its challenges ✈️ That's why we've spent 20 years building tools that turn travel-planning chaos into a breeze. Today, around 160 million travellers count on us every month to skip the whole “47 browser tabs open” phase and find flights, cars, and hotels quickly and easily 💻

Joining Skyscanner means becoming part of a global brand that's striving to become the planet's go-to travel hack accessible for all 🌍

Our vision? To be the world's number one travel ally. (Ambitious? 💪 Yes, but, hey, that's what got us here)

About the roleHybrid

This is an Engineering Manager role with a bold mission: transforming how End User Support works at Skyscanner through automation and AI.

You’ll lead a newly formed squad focused on reducing manual support effort at scale — freeing up time, speeding up resolutions, and creating a smoother experience for teams across the business, while guiding a traditional IT support team on a journey into automation, AI, and agent-led ways of working.

As part of our Employee Enablement tribe and wider AI Native initiative, you’ll help embed AI into everyday workflows, unlocking smarter ways of working and raising the AI maturity of our people.

You’ll guide a globally distributed team of System Engineers, shaping not just what they build, but how support evolves — from reactive and manual to proactive, intelligent, and scalable.

What you’ll be doing

Leading an automation-first mission: You’ll drive the squad’s direction, delivering meaningful reductions in manual support through smart automation and AI

Building and growing a high-performing team: You’ll coach, mentor and support engineers to do their best work (and enjoy doing it)

Leading a team through transformation: You’ll help a traditional IT support team level up into automation and AI — building new skills, mindsets, and ways of working along the way

Embedding AI into everyday workflows: You’ll design and del