Intercom
London, UK
Full-time
about 6 hours ago
Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-…
We are looking for an Engineering Manager to join the OREO (Observability Reliability Engineering Obsession) team in Platform Engineering.
As an Engineering Manager, your mission will be to lead the Reliability & Observability team and drive the evolution of Doctolib's observability platform, supporting the exponential growth of Doctolib services while building and empowering a world-class SRE team.
Working in the tech team at Doctolib involves building innovative products and features to improve the daily lives of care teams and patients. We work in feature teams in an agile environment, while collaborating with product, design, and business teams.
You will lead a team of Site Reliability Engineers who are responsible for shaping Doctolib's observability strategy and ensuring our platform remains reliable, debuggable, and scalable. This role sits at the intersection of people management, technical leadership, and strategic planning with a particular focus on building organizational capabilities around logging, metrics, tracing, and alerting.
Your team also owns and operates critical transversal services that enable secure, scalable infrastructure management across the organization, including HashiCorp Vault for secrets management and Terraform Enterprise for infrastructure as code.
Lead, coach, and grow a team of Site Reliability Engineers, supporting their technical development and career progression
Create a culture of operational excellence, continuous improvement, and psychological safety within the team
Conduct regular 1:1s, performance reviews, and career development conversations
Recruit, onboard, and retain top SRE talent aligned with Doctolib's mission and values
Partner with SREs and senior engineers to define and evolve the observability strategy across the platform, focusing on logging, metrics, tracing, and alerting
Own the strategy and evolution o
Neutral 2–4 sentence summary of what working at this company is like, drawn from public reviews and press coverage. Tone, collaboration style, pace, benefits highlights.
£45,000 – £60,000 (Glassdoor, Levels.fyi, 2025)
Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-…
Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-…
Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-…
The Application Modernization Platform (AMP) team is tackling one of the industry's most critical challenges: leveraging Generative AI to tr…
The Application Modernization Platform (AMP) team is tackling one of the industry's most critical challenges: leveraging Generative AI to tr…
Role: Engineering Manager Shifts: Monday to Friday Days Salary: £62,173, Plus Benefits and bonuses Location: Glasgow The Company: We are sup…