Engagement Manager

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

What you'll do

As an Engagement Manager at Stripe, you will drive Stripe's future growth engine by leading enterprise-level, strategic users through our integration, implementation and adoption stages that will lead them to become long-term Stripe users and advocates of our products and solutions.

Stripe Professional Services provides a rapid path to success and ongoing value for our users. Our Engagement Managers utilize Stripe's proven Implementation Methodology coupled with their project leadership expertise, to guide and enable users and partners to successfully integrate Stripe's solutions rapidly while delivering immediate impact and measurable value.

Responsibilities

Own all facets of the relationship with the user — Our Engagement Managers provide overall vision and direction throughout the program/project lifecycle for Stripe's most complex user engagements. They are the single point of contact for the Stripe internal organization and for the user program/project management counterparts as it relates to the in-flight implementation to help lead and drive collaboration, knowledge sharing, issue resolution and decision-making.

Accelerate time to value — Rigorous program/project management and quality assurance practices lead to implementation efficiencies that generate cost savings and speed of business outcomes. Engagement Managers are seasoned leaders who build high-performing project teams, accelerate time to value, and drive rapid and effective program decision-making by proactively managing the integration of Stripe's products into the user's application/technical architecture, test and change management strategies and transformation timelines.

Deliver Program / Project Management expertise & innovation — Engagement Managers deliver program/project management expertise based on experience, continuous learning, and in-depth knowledge of Stripe's products and implementation best practices. They drive innovation and adoption of deployment practices, provide product adoption insights and help users achieve the maximum value from their Stripe investment. In addition to this, they play a pivotal role in the continuous improvement and enablement of the Stripe Implementation Methodology and its associated tools, templates and processes.

Manage scope, time, cost and quality — The Engagement Manager provides well-established program/project governance to manage requirements in line with the agreed scope and business objectives. This is made possible through effective balance of time, cost, and quality via proactive program planning focused on business outcomes.

Mitigate and Manage risk — Engagement Managers are responsible for providing proactive risk assessment, prevention and mitigation plans and the efficient identification, tracking, and resolution of issues and decisions using established tools and templates with internal and user stakeholders. Engagement Managers are the primary interface between the user and Stripe's Product and Engineering teams to drive implementation alignment to the forward roadmap and future capabilities.

Provide Program / Project Governance — Leading into and throughout the Implementation Program and associated projects, the Engagement Manager will work in concert with the user's assigned Program / Project Manager to instantiate and execute on the agreed Program / Project Governance model and related Stakeholder Management and Communications plan.

Close out the project —